Privacy Policy

1. Two Kinds of Information

DojoNinja is school management software operated by The Claw Empire LLC. That means we handle two different kinds of information, and the rules differ for each.

• Information about you, the school operator — your account details and how you use the product. We decide how this is handled, and this policy governs it.
• Information your school puts into the system — your students and their families. That data belongs to your school. We process it only on your instructions, to provide the service.

2. Information We Collect

• Account information: your name, school name, email address, and phone number
• Billing information — payments are processed by Stripe, and we do not store card numbers
• Student records your school enters: names, dates of birth, belt ranks, attendance, contacts, and guardians
• Usage and log data, so we can keep the service running and secure

3. Student Data and Children

Student records are held on behalf of your school. We do not sell them, mine them for advertising, or use them to train anything. We access them only to operate the service, fix a problem, or when you ask us to.

Because many students are minors, your school is responsible for obtaining any parental consent required by law before entering a child's information, and for telling families how it will be used. On request we will help you export or delete a family's records.

4. Messages Sent Through the Platform

DojoNinja lets your school send texts and emails to its own families. Those messages are from your school, not from us. Your school is responsible for having consent from each recipient before messaging them, for honoring STOP and unsubscribe requests, and for following the applicable messaging and email laws.

We provide the delivery mechanism, process opt-outs the platform receives, and do not use your families' contact details for our own marketing.

5. Text Messages We Send You

Separately from the messages your school sends its families, DojoNinja may text you — the school owner, operator, or staff member on the account — about your own account with us. We send these only to people who have given us express consent by signing up, requesting a demo or trial, giving us a mobile number directly, or texting us first. We never buy phone numbers and we never text people who have not opted in.

If you opt in, you may receive:

• Account, billing, and trial notices
• Security and service alerts about your school's account
• Replies to a support question you sent us
• Occasional product news and offers

Message frequency varies. Message and data rates may apply.

To stop receiving texts from us, reply STOP to any message. You will get one confirmation and then no further texts. Reply HELP for help, or email us at the address in the Contact section below.

We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes. Your number goes only to the messaging providers that deliver our texts, and only so the message can reach you.

Opting out of our texts does not affect the messages your school sends its own families through the platform, and it does not stop essential account or security notices sent by other means.

Mobile carriers are not liable for delayed or undelivered messages.

6. Email

DojoNinja sends email to people who asked to hear from us or who are current customers. Every marketing email includes an unsubscribe link. Unsubscribe requests are honored promptly, and always within 10 business days.

Opting out of marketing email does not stop service messages — receipts, schedule changes, or replies to something you asked us about.

7. Service Providers

We rely on a small number of providers to run the product — Stripe for payments, plus messaging, email, and hosting providers. Each receives only what it needs, and each is bound to protect it.

8. How We Protect Information

We limit access to personal information to the people who need it to do their job, and we use reputable service providers for payments, messaging, and hosting. No method of storing or transmitting information is perfectly secure, so we cannot promise absolute security.

9. Retention, Export, and Deletion

Your data stays available while your account is active. You can export your records at any time. If you close your account, tell us and we will delete your school's data except anything we must keep for legal or accounting reasons.

10. Your Choices and Rights

You may ask us to see the information we hold about you, correct it, or delete it. You may opt out of marketing texts or email at any time without affecting the service you receive from us.

To make a request, email hello@dojoninja.io. If you are a parent, contact your school first — they control their records, and we will support them in responding. We may need to verify your identity before acting on a request about personal information.

11. Changes to This Policy

We may update this policy as DojoNinja changes or as the law does. The current version is always posted on this page with the date it took effect. Material changes will be made clear before they take effect where the law requires it.

12. Contact Us

Email: hello@dojoninja.io
Company: The Claw Empire LLC